Respuesta :
The intended outcome of the given activity was organized by Ritz Carlton hotels employees because stories help build a customer-centric culture. Hence, Option A is correct.
What is the meaning of the term “customer-centric culture”?
Brands with customer-centric cultures place a high value on strategies and tactics that enhance the customer experience through their communications, services, and products.
Customer-focused cultures are frequently the cause of brand loyalty. Businesses can gain a better understanding of customer satisfaction by consistently fostering a customer-centric culture.
Therefore, Option A is correct.
Learn more about customer-centric culture from here:
https://brainly.com/question/26370518
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The complete question has been attached in text form:
Ritz Carlton hotels employees meet each day for 15 minutes to share stories about how they went the extra yard to meet customer needs What is the intended outcome of these activities?
Multiple Choice
Stories help build a customer-centric culture.
Storytime gives employees an opportunity to vent their frustrations.
Storytime demonstrates to employees the importance of articulating explicit goals and objectives
Storytime gives management more control aver
