Respuesta :
A high rate of customer retention indicates that your current customers appreciate your product and are providing a reliable revenue stream. If your retention rate is low, your bucket is leaking. You will continue to lose money no matter how many users you gain through your acquisition strategy.
What causes customers to leave?
Here are probably the main motivations why clients imperfection: Unfortunate client support - 82% of individuals have quit working with an organization in view of terrible client support. Lack of customer appreciation: 53% of customers who felt unappreciated have switched businesses.
What effects does customer retention have on a company?
It also brings in new customers, boosts customer loyalty, and raises return on investment. Retaining customers spend more, buy more frequently, and refer friends and family, making it easier and more cost-effective than acquiring new ones. A 25-95% increase in company revenue can be achieved with just a 5% increase in customer retention.
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