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Feigenbaum popularized the term Hidden factory which described the portion of plant capacity wasted due to poor quality.
Armand Feigenbaum popularized the phrase "secret factory" in the late 1970s. Feigenbaum's idea of the "hidden factory" centered on quality, particularly the waste and expenses brought on by "poor work," much of which is "hidden" beneath the surface of routine activities. Another famous idea from Feigenbaum is the "hidden plant." That is, a certain percentage of a factory's capability is lost because things aren't done correctly the first time. The first guru, Feigenbaum, described "Total Quality Control" as an efficient system for combining the quality-development, quality-maintenance, and quality-improvement efforts of the various groups in an organization to enable marketing, engineering, and other departments to operate more efficiently.
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