The feigenbaum system, known as total quality control, is useful for coordinating the efforts of different groups within an organization to develop, maintain, and improve quality.
Armand Feigenbaum popularized the phrase "secret factory" in the late 1970s. Feigenbaum's idea of the "hidden factory" centered on quality, particularly the waste and expenses brought on by "poor work," much of which is "hidden" beneath the surface of routine activities.
Feigenbaum is a businessman and expert in quality control from the United States. A global engineering firm that develops and deploys overall quality solutions, Feigenbaum is the founder and president of General System Co. Feigenbaum developed the idea of comprehensive quality control in his book Total Quality Control.
According to Feigenbaum, quality is all about the client. His message was to stop concentrating on the technical aspects of quality control and to realize that quality does not necessarily equate to the "best" product.
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