Nancy is the founder of NancyFragrance. Nancy sells perfumes, deodorants, and other skin care products. The business thrives on social media. Nancy comes into physical contact with only 2% of her clients. NancyFragrance. recognizes the importance of ensuring that customers keep coming back. She however needs ideas on which customer retention techniques she should use to develop a strong foundation for repeat business. Kindly Advise NancyFragrance.