The conclusion that can be drawn from this study is that some patients who have a poor hospital experience had post surgical complications.
The reason this is the answer is because the question says that 40% of those with poor experiences said that they had complications.
40 percent of a given population cannot be regarded as most. It is just a few number of these people that gave this kind of the claim, using some would be most appropriate.
If the percentage was higher, say 80 percent, then we can conclude that most patients with poor experiences also had post surgical complications.
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