In an application operations project, the team received 120 incidents to be closed in the month. They closed 100 incidents during the month, out of which 8 incidents were not closed within the SLA. What would be the value of "SLA compliance" metric for the month?

a) 90%

b) 92%

c) 94%

d) 96%

Explanation: Out of the 100 incidents closed during the month, 8 incidents were not closed within the SLA. This means that 100 - 8 = 92 incidents were closed within the SLA.

To calculate the SLA compliance percentage, we divide the number of incidents closed within the SLA by the total number of incidents and multiply by 100.

SLA compliance = (Number of incidents closed within SLA / Total number of incidents) * 100

SLA compliance = (92 / 100) * 100

SLA compliance = 92%

Therefore, the value of the SLA compliance metric for the month is 92%.

In an application operations project, the team received 120 incidents to be closed in the month. They closed 100 incidents during the month, out of which 8 incidents were not closed within the SLA. What would be the value of "SLA compliance" metric for the month? a) 90% b) 92% c) 94% d) 96%

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In an application operations project, the team received 120 incidents to be closed in the month. They closed 100 incidents during the month, out of which 8 incidents were not closed within the SLA. What would be the value of "SLA compliance" metric for the month?

a) 90%

b) 92%

c) 94%

d) 96%