Topic: 1. FORMAL LETTER
1. Identify the key points:
- Yesterday, visited Crown Hospital in the City center.
- Brought a victim of a hit-and-run accident.
- Found the casualty department chaotic.
- Delay in attending to the injured due to chaos.
2. Determine the purpose:
- Write a letter of complaint to the CEO of the Crown Hospital Group.
3. Outline:
- Introduction: Address the CEO, briefly mention the purpose.
- Body: Describe the chaotic situation in the casualty department, emphasize the delay in attending to the injured.
- Provide specific instances or observations to support the complaint.
- Express concern for the quality of service and patient care.
- Conclusion: Request prompt action to address the issues raised.
4. Write the letter:
[Your Address]
[City, State, Zip Code]
[Date]
[CEO's Name]
Crown Hospital Group
[Hospital Address]
[City, State, Zip Code]
Dear [CEO's Name],
I am writing to bring to your attention a concerning experience I had yesterday at Crown Hospital in the City center.
[Continue writing the letter, following the outlined structure and addressing the key points and purpose.]
5. Review and revise the letter for clarity, coherence, and appropriateness of language and tone.
