Consider the following scenario and bad-news message, and then answer the questions.

Hubert is an administrative assistant for a classic car company specializing in Ford Mustangs. The manager of the shop asks him to proofread a message she is going to send to all employees.

Date: May 10

To: All Employees

From: Kate White, President, Classic Car Restoration Inc.

Subject: Three Shelby Mustangs

You all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for one of our best clients.

We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on each car. Additionally, the client included the original radios for each car, so we have to install those, too.

I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request. I promise you all that your bonus checks will be bigger at the end of the year!


What error should he identify in the closing of the letter?

A. It makes a promise that might be difficult to keep.
B. It offers good wishes.
C. It invites further correspondence.