The answer is "Spencer is probably an insulated listener".
It's greatly disappointing when attempting to converse with the insulated listener. The insulated listener will just tune in to what they need to hear and regularly keep away from terrible news. This is a dread based attitude. Imagine a scenario in which you experience a circumstance in which you ought to completely recognize the awful news so as to successfully manage it. Declining to recognize an issue, since "it's a lot to manage," won't make the issue mystically vanish.
