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When Ramona, the keynote speaker at a major business leaders' conference, arrived in the middle of the night at the Ritz-Carlton, she was exhausted and her suit was wrinkled from her 10-hour plane trip. The night clerk found someone to dry clean Ramona's suit and have it ready for her morning presentation. She has been a loyal Ritz-Carlton customer ever since. In this example, Ritz-Carlton demonstrated the macro strategy of
A. operational excellence.B. global excellence.C. customer excellence.

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sandlee09

Answer:

C. customer excellence

Explanation:

Based on the information provided within the question it seems that Ritz-Carlton demonstrated the macro strategy of customer excellence. This term refers to providing the best possible service to your customer in order for them to be extremely satisfied with their purchase. This seems to be the case since the employee went above and beyond what their job requirements actually are in order to provide a higher level of customer service to Ramona in order for her to leave happy and satisfied with their service.

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