Question options:
a . quality concern focus
b. total quality management
c. quality improved planning
d. quality development
e. quality improvement planning
Answer:
b. total quality management
Explanation:
Total quality management is a system of management or a management approach that aims to achieve long term success by targeting employees continuous improvement and maintaining high standards based on the principle that every member of staff must be committed to maintaining high standards of work in providing products and services that are of high value to customers.
